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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the tradition of giving a neighbor a key to your house. It does away with the need for physical keys or access codes and permits you to oversee who can go in your New York City home and for what duration. Learn more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to get your mail, walk your dog, or tend to your plants when you leave town. In the past, you would simply give them a house key. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you won’t have to worry about misplaced keys or doors left unlocked. 

What you’ll need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that brings it all together. Here’s how to set it up: 

  1. You give access to a trusted individual, like a neighbor or close friend, via the ADT+ app.
  2. Next, you define permissions. You can assign neighbors timed access, allowing them to enter and exit during specific hours, or event-based admittance. For example, if a package shows up, the system can release the door to allow your neighbor to bring it indoors once it validates them.
  3. When you’ve configured access, your Google Nest Doorbell with familiar face capability recognizes your neighbor when they come near the door.
  4. Your ADT security system will deactivate the alarm and release the door lock when the person is verified as an authorized user.
  5. You get instant updates as your neighbor comes and goes. The app also provides a detailed log. 
  6. When the trusted neighbor exits, your smart door lock automatically secures to protect your home.

You can grant access for any person you wish, such as a service technician, animal sitter, or a companion who comes over when you’re not there. This tool is also useful during urgent events, specifically when you’re away. For instance, if a water sensor goes off, your system can grant event-driven access so a neighbor can shut off the water. Programming permissions is easy with the helpful app. 

Make Your New York City Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is an excellent example of how ADT makes your New York City home more versatile and secure while simplifying your daily life. This feature isn’t only for neighbors and relatives, as you’ll appreciate the face recognition and auto-unlock capability when you’re wrangling kids or carrying in loads of groceries. After you're inside, the door fastens behind you automatically.

Customize Your ADT Home Security System In New York City With The Latest Features

Enjoy features like ADT Trusted Neighbor and smart surveillance with a modern home security system in New York City from Secure24 Alarm Systems. A national ADT dealer, we’re excited to deliver the latest technology from the leading name in home security. Call (212) 553-6591 today to get started. Our skilled team can answer any questions about ADT+, Google Nest cameras, and how to make it all work in unison.